FAQ Policies

Table of Contents
How Do I Pay For My Order?
What does free mount and balance include? Do you install them on my vehicle?
Can I trust the Custom Offsets online website?
What About Sales Tax? Duty Fees?
What Is Your Return Policy?
Fitment is the responsibility of the Customer, don’t know? PLEASE ask.
What If I Found a Lower Price Than You Quoted?
Do You Have a Catalog? What If I Don’t Know What I Want?
How Long Is My Quoted Price Valid?
Do You Ship Internationally?
Do You Offer Financing?
Can I Pick Up My Wheels/Tires? Other items?
Are You Selling Second Run Or Blemished Wheels?
What’s the best way to reach you?
Do You Sell Tires Too?
Will My Order Come With Center Caps, Lugs, And TPMS Sensors?
I’m Just Looking for Center Caps. Can You Help?
How Can You Sell Wheels Cheaper Than Other Places?
What should I do if I have vibration, a warranty concern, or other issue with my products?

How Do I Pay For My Order?
We have 3 payment options which are all super simple to use and absolutely secure.
1. PayPal, this can be done whether you have a PayPal account or not – no account required.
2. Affirm (monthly payment option) details HERE.
3. Stripe (credit card system) for all items EXCEPT wheels/tires, check-out directly on the website. Our credit card system Stripe is very secure.

By using a third-party service like PayPal, Affirm, and Stripe your credit card information will be 100% safe. Likewise, PayPal, Affirm and Stripe come with built in buyer protection. (You won’t need it, it’s just nice to know that it’s there.)
NOTE: You are not required to sign up for a PayPal account to checkout. PayPal allows non-members the ability to check-out with a credit card just like you would at any other e-commerce store.

What does free mount and balance include? Do you install them on my vehicle?
Free mount and balance is included when you purchase a wheel and tire package. We will mount the tires on the wheels and balance them with state of the art equipment. There is no charge for this and included are the stick-on weights needed and standard chrome valve stems. Mount and balance does not include install to the vehicle. We always recommend professional installation.

We do offer free install if the wheels and tires are purchased at our Appleton, WI store. This is only offered with pick-up at this location. Contact and purchase from our store directly for this option OffsetsGarage.com.

Can I trust the Custom Offsets online website?
Absolutely. If you check out Custom Offsets on Facebook, Instagram, YouTube, Twitter, Vimeo, or simply Google our name – you will see we have been around for a few years and have been providing customers with their wheels/tires, suspension, lighting, spacers and more…to their doorstep by the thousands every MONTH! Custom Offsets not only has the best prices in the market, we also have one of the highest review ratings in the industry.

What About Sales Tax? Duty Fees?
Sales tax will apply to wheel/tire shipment addresses within IL and Ohio and to pick-up orders at our St. Charles, IL warehouse (our wheels and tires are distributed from the IL warehouse). All other products will be charged sales tax when shipped to Wisconsin addresses or picked up at our Appleton, WI store (all other products are shipped from our corporate office in Wisconsin). Please note that if you’re an international customer your government may charge duties/taxes when the product arrives. Custom Offsets does not pay for these additional taxes and fees and the customer is responsible to do the research and understand these fees, we do not have the resources to quote these additional costs.

What Is Your Return Policy?
Any returns or cancellations, without the tires mounted on the rim will likely carry a 20% restocking fee. Once wheels/tires have been mounted on the vehicle we are not able to accept a return. If you have any concerns about fitment, simply share those concerns via email, before you place your order, and our experts will work with you to get a perfect fit! Due to the fact we move quickly, it’s important to notify us immediately if you have concerns.

You are responsible for test fitting wheels before having tires mounted. Once tires have been mounted, we are unable to take them back even if there is a fitment problem. For package purchases, you are responsible for test fitting before driving on the wheels. Tires with mileage on them cannot be returned.

Always contact us with any issues or return questions, we will always work with a customer, however understand that most of our items are very expensive to ship so we must recover these costs, unless the mistake is ours. Contact sales@customoffsets.com for wheel/tire returns and info@customoffsets.com for all others.

All refunded items must be approved prior to being returned. Please contact sales@customoffsets.com for a return authorization for wheels and tires, info@customoffsets.com for all others. Refunds must be requested within 30 days of original receipt of merchandise. Once approved, all items must be returned within 14 days. Money will be refunded in the same manner in which original payment was made. Once product is returned, please allow 14 days for receipt of funds.

Fitment is the responsibility of the Customer, don’t know? PLEASE ask.
With our massive online gallery of installed wheels/tires on vehicles we have empowered our customers to make the proper fitment decisions. You will see many of our customers go beyond the “conservative” fitment offered my manufacturers and “guaranteed” by our competitors. They are doing this by making modifications and trimming plastic and sometimes metal to make the wheel/tire combo fit.

For this reason, we fill the order as you have placed it with the assumption you will make the appropriate modifications to fit the wheel/tire combo.

When you provide the correct make, model (and version if applicable), and year information about the vehicle we do verify bolt pattern, TPMS sensors and lug nuts (these items we guarantee fitment).

If you have questions or do not know the proper fitment on lifted, leveled or even stock applications – complete our quote/fitment help form so that we may make our best recommendation for what should work. In some cases, minor trimming will be needed to accommodate oversized tires or wide / high negative offset wheels. Additionally, we cannot guarantee fitment on custom drilled wheels, but should the manufacturer make a mistake – we’ll help broker a solution. Some vehicles or applications may not apply. In those cases we’ll tell you before you purchase.

What If I Found a Lower Price Than You Quoted?
Wow. You must have found a really good deal. Send us a link and we’ll beat it (or at least we’ll try, every once in a while we can’t.)

Do You Have a Catalog? What If I Don’t Know What I Want?
Our website has tens of thousands of aftermarket wheels/tires installed on vehicles with upgraded suspensions. See our gallery to get started!

We also have tens of thousands of wheels you can filter using the year, make, model and suspension of your vehicle. Check both out and let your imagination take over.

Suspension, lighting, spacers, wheel accessories and so much more are always available in our stores with our best pricing possible always displayed up front.

How Long Is My Quoted Price Valid?
Website prices will continuously update. If you were sent a personal quoted price via email, they are valid for 30 days. After that, we’ll need to re-quote as the manufacturers and shippers frequently update their pricing. While our social media advertisements will be valid for 7 days from the posted date (ex: Posted January 1st, price valid through January 7th). Note: while we can honor prices for 30 days, availability of the wheels/tires may change sooner.

Do You Ship Internationally?
Yes. From Canada to Australia and everywhere in between – we frequently ship to countries all over the world. Please note: unless otherwise specified, Custom Offsets shipping covers freight only. If applicable, additional fees (brokerage, duties, etc.) are collected locally and are not included in the price paid. Have questions? Please ask in advance. It is very important you do your research.

Do You Offer Financing?
Yes, we do, by partnering with Affirm we now offer fixed monthly payment options with annual interest rates ranging from 10-30% (subject to credit approval). Simply find the wheels/tires you’d like to purchase on our website and click Monthly Payments and you can apply directly with Affirm. They are able to provide a credit decision within seconds and, if approved, will provide you with all the details you’ll need to decide if the loan is right for you. Once you accept the loan we’ll be able to get to work processing your order. Once approved by Affirm we get your wheels and or tires headed your way, there is no delay related to financing! Alternately, some of our customer also choose to check out with PayPal Credit (subject to credit approval).

Can I Pick Up My Wheels/Tires? Other items?
Sure. Our pick-up location is located in St. Charles, IL. If you’d rather pick up your set in person (and save on shipping), just let us know and we’ll schedule a time. Note: IL sales tax will apply. If you’re purchasing tires, a IL state mandated $2.50 “Tire Use Fee” will also be added for each tire. To schedule wheel/tire pickup email us at sales@customoffsets.com.

All other items can generally be picked up same day or within a few days at our Appleton, WI store Offsets Garage. Please email us to check availability and schedule pickup at info@customoffsets.com.

Are You Selling Second Run Or Blemished Wheels?
No. All wheels are brand new, first run, and manufactured warrantied.

Can I Trade My Old Wheels For A Credit Toward New Wheels?
Nope. We only deal with new wheels. Sorry. However, if you are near Appleton, WI our garage may be interested in a trade in. Reach out to OffsetsGarage via email: info@offsetsgarage.com

What’s the best way to reach you?
I want to…
Get a TEXT update on my wheel and tire order, TEXT the full name on your order to (920) 365-7078
Email a sales rep. for assistance with ordering wheels and tires, complete this quote form
Email our team about anything not related to wheels or tires, info@customoffsets.com
Call (expect longer hold times, email is quickest & easiest, sales@customoffsets.com) to purchase wheels/tires, (920) 221-0110 ext. 2 or any other products or concerns info@customoffsets.com
Call (expect longer hold times, email is quickest & easiest, sales@customoffsets.com) to make a change or get an update on your wheel/tire order (920) 221-0110 ext. 1

Do You Sell Tires Too?
Yes. We have access to discounted pricing on a number of tires brands. We also offer free mounting and balancing so that your wheel & tire package will be ready to go when it arrives. Simply find the wheels you love on our website and click “ADD TIRES” to build a package and save even MORE.

You also can choose to buy just tires through our online store.

Will My Order Come With Center Caps, Lugs, And TPMS Sensors?
If the wheels are made with center caps, they will be included with your purchase for no additional cost (ask if you aren’t sure). Chrome or black lug sets are available as an additional cost (free shipping if ordered with your wheel purchase) and includes all the lugs needed, you may also choose 4 locking lugs w/socket. We provide 4 chrome valve stems w/chromies at no additional cost also.

When installing the wheels, lugs should be hand-torqued in a star pattern and not installed using an impact tool.

TPMS sensors are available for an additional cost. For wheel and tire packages, the price includes free installation of the sensors. Note: some vehicle models or sensors may require a re-programming process to sync with the new sensors. This can be done fairly easily by an auto dealer or repair shop (the cost to program sensors is the customer’s responsibility).

I’m Just Looking for Center Caps. Can You Help?
If the wheels you need the caps for were purchased from us, yes we can. If not we are not able to determine the exact cap you need so we are not able to help, sorry. Often the part number can be on the inside of the cap and eBay is a good place to hunt some down.

How Can You Sell Wheels Cheaper Than Other Places?
There are two main reasons we can sell for so cheap.

Most of our competitors spend a fortune on advertising and other frills. We on the other hand began our journey by creating the world’s largest gallery of vehicles with custom wheels installed. We have continued this mission of “giving people what they want” by launching Custom Offsets TV on YouTube. Instead of paying mega dollars to “entice” customers into buying our products, we simply share our knowledge and have created a community with our gallery for enthusiasts to share knowledge with each other. In turn it makes it easy for customers to know who to choose when it’s time to buy! This means we spend very little money, and only our time, and pass on all that savings to you all in our prices!

Second, we do A LOT of volume. This enables suppliers to rationalize giving us some of the best pricing in the industry, and once again that low price can then be passed on to our customers.

What should I do if I have vibration, a warranty concern, or other issue with my products?
Remember, we too are enthusiasts and we are here to help you out and get things right. One thing to keep in mind, if you added some big whopping mud tires to your truck… you are going to “feel” them. There will be more feeling in the steering wheel and you may feel the lugs on the larger mud tires on the road. This is normal and part of looking so good. However, there are times that even though we balanced the wheels/tires perfectly on a machine, once on the vehicle they have a shake or strong vibration at certain speeds. If you have this issue or any other concern, simply email us with all the specifics by replying to the last email we sent you. This will make it easy to locate your order and get you going down the road again smoothly. Same for any warranty questions or general concerns. We are here to work through it together and make your custom build enjoyable.

Balance Beads – Please note that balance beads are not guaranteed. While we use the most exceptional and up-to-date weight charts to ensure we are installing the correct amount of beads for your specific application, there are many variables that we are unable to account for. While it is extremely rare, some wheel and tire assemblies simply do not balance out perfectly with this type of balancing technique and we are unable to confirm this until the assembly is mounted onto the vehicle. If you are having any issues at all, please let us know and we will be here to help!

Damage Upon Receipt – Upon delivery, be sure to inspect the complete wheel and tire package BEFORE signing any documents! If damaged, be sure to make FULL NOTES on documents BEFORE SIGNING and accepting shipment. Unfortunately, while it is rare, due to the size and complexity of shipping large packages across the country, damage can occur and it must be noted with the shipping courier before signing away on the package. If the damage is not noted with the courier, it is very difficult for us to determine when the damage occurred and to resolve the issue. Please notify us right away if there is damage and send us pictures via email to sales@customoffsets.com so we can document the issue and come to a resolution as soon as possible!

All wheel and tires come with a FULL manufacturers warranty, please ask if you have any questions regarding the warranty on a specific product and we will be happy to assist! Please note: Custom Offsets will cover the costs involved with warranty claims up to 30 days from date of delivery. After the 30 day period, the costs involved with the warranty claim are the customers responsibility. Please notify us as soon as possible if you have any issues, questions, or concerns!


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