Frequently Asked Questions

Most in-stock orders ship within 1–2 business days and arrive within 3–7 business days depending on your location. Next-day and 2-day shipping options are available at checkout for in-stock items. Orders placed before 2pm CST on business days typically ship the same day. You'll receive a tracking email as soon as your order ships.

Yes. Free shipping to the lower 48 on wheels, tires, and most packages. No minimum, no fine print, no "free shipping over $X" games. Alaska, Hawaii, and freight-only oversized items can carry a shipping cost, and you'll see that at checkout before you pay, never after.

We ship within the United States, including Alaska and Hawaii, and to many international destinations as well. If you're outside the lower 48, add your items to the cart and any additional shipping cost shows up at checkout before you commit. One heads-up for international orders: our shipping quotes cover freight only. Your country may charge duties, taxes, brokerage, or customs clearance fees when the product arrives; those are collected locally, aren't included in our quote, and are your responsibility as the buyer, so check with your local customs office before ordering. If a shipment is refused at delivery over customs fees, the order comes back to us and shipping costs won't be refunded. Questions on a specific address or country? Call the team at 920-221-0110.

You'll get a tracking email as soon as your order ships, with a link to follow it to your door. You can also track it anytime under Track My Order in your account, or by calling 920-221-0110 with your order number. Wheel and tire packages are shipped with free mounting and balancing, so they may move as one freight shipment rather than separate boxes, which we'll note in your tracking.

Reach out quickly and we'll do everything we can. Standard orders canceled within 24 hours are free of fees; once that 24-hour window has passed, restocking fees may apply. Please note that forged, custom-built, made-to-order, and special-order products generally can't be canceled or altered after the order has been placed, as they're built specifically for your truck. Call 920-221-0110 the second you need a change and we'll move on it.

Depends on what you ordered and where it's headed. Smaller parts and accessories typically go UPS or FedEx. Wheel and tire packages and freight-sized suspension components ship via the carrier that gets them to you fastest and safest for that size. Your tracking email will show the exact carrier and number once it ships.

Inspect everything before you sign. Freight deliveries come with a bill of lading, so if you see any damage, note it in full on that document before signing and accepting the shipment. That note is what holds the carrier responsible; without it, we have to open a damage claim and see it through before any reimbursement can happen. Take photos of the packaging and the product, don't install anything damaged, then call 920-221-0110 or send a message with your order number. Shipping damage happens to a tiny fraction of orders, and when it does, we work with you and the carrier to get it corrected. The faster you report it with photos, the faster we make it right.

Sales tax is calculated at checkout based on your shipping address and current state and local tax law. You'll see the exact amount before you place your order. Tax rules vary by state, so the total depends on where your truck lives, not where we ship from.

Local pickup isn't a standard option, since our fulfillment runs out of distribution and manufacturer warehouses, not a retail counter. We're built to ship fast and free to your door instead. If you'd like to pick up in person, however, we can accommodate that - contact our team to set up a time to do so.

Found a better deal? Send us a link to the actual product or package page - not a screenshot, since we need to verify live pricing - and we'll beat it. Or at least we'll try; every once in a while we can't. The comparison has to be apples-to-apples with your quote: a link to the individual product page for wheels or tires, or a full package listing for a wheel-and-tire setup. We can't price match multiple individual listings against a package price.

Shipping Protection covers your order against loss, theft, or damage in transit. Add it at checkout for a small fee, and if something goes wrong between our warehouse and your door, our support team handles an expedited reimbursement or replacement; without it, standard coverage means filing a claim with the shipper yourself and waiting on the carrier.

Coverage starts when your order ships and ends at delivery, and lost, stolen, or damage claims must be started within 72 hours of the delivery date listed by the carrier. For stolen packages, we may require a police report or notarized statement to process the claim. It doesn't cover manufacturing defects, missing or incorrect items, or damage after delivery; we'll still help with those, they're just handled separately. You can cancel for a full refund any time before your order ships. Also - if you do opt for the Shipping Protection claim, it is a requirement to fill out a stolen package report so we can help you get your money back quickly.

A backorder means the manufacturer is out of stock nationwide - not just with us - and has more on the way. Because we deal directly with manufacturers, we reserve a position for future stock and secure your items from the next available run. The typical backorder runs around 4–6 weeks, though wait times vary with manufacturing schedules and demand. If you can't wait, we'll help you confirm availability and switch your order to an in-stock product - reach out with your invoice number and a link to the item you'd like instead, or call 920-221-0110.

We do, and we thank you for your service. With each set of wheels, set of tires, or wheel-and-tire package, US Armed Forces members can choose a $30 discount or a free shine kit. Reply directly to your order confirmation email and the team will get it applied to your order.

Start with your Year, Make, and Model. Plug it into our fitment tool, and you'll see wheels and tires verified to fit your exact truck, backed by real photos from real owners running the same setup. That's the whole point of Custom Offsets: you're not guessing off a spec chart; you're seeing the same truck and lift as yours with that exact wheel and tire combo bolted on.

Every result comes with one of three fitment levels. Pick a No Rub fit and it bolts on with no rubbing and no trimming, and we back that with a guarantee: if it rubs, the return is on us with free return shipping and zero fees. Pick CO Choice and you get the setup that we would pick, which usually comes with minor trimming and a wider stance. Pick Aggressive and you're going even wider: expect trimming or additional mods for that stance.

Still not sure? Call 920-221-0110 and talk to someone who actually knows trucks.

Offset is the distance between the wheel's mounting surface and its centerline, measured in millimeters. It's the single number that decides how far your wheels sit in or poke out. Positive offset tucks the wheel inward toward the suspension. Negative offset pushes it outward for that aggressive, poked stance trucks are built on. Lower (more negative) offset means more poke, more presence, and more chance of rubbing if you go too far without the right lift or trimming. It matters because offset is the difference between a stance that looks intentional and one that chews your fenders. Our fitment tool takes the math off your plate and shows you what a given offset actually looks like on your truck.

Backspacing is the distance from the wheel's mounting surface to the back edge of the wheel, measured in inches. It's offset's twin, just measured from the other side. Where offset tells you how the wheel sits relative to the centerline, backspacing tells you how much room there is between the wheel and your suspension, brakes, and control arms. More backspacing pulls the wheel inward, less pushes it out. It matters most for clearance: too much backspacing and a wide wheel rubs the inner components, too little and it pokes past the fender. Use our offset and backspacing calculator to convert between the two and confirm clearance before you order.

Your bolt pattern is set by your truck, and we guarantee we'll ship the correct one when you give us your year, make, and model. It's written as the number of lugs by the diameter of the circle they form, like 6x139.7 (6x5.5") on a lot of half-tons or 8x180 on heavy-duty GM trucks. Half-tons and heavy-duties don't share patterns, so it matters. Enter your truck in our fitment tool and we match the bolt pattern automatically, or use our bolt pattern converter if you want to check the metric-to-inch math yourself.

A lot of mild setups bolt right on at stock height. When a combo carries the No Rub level, that's exactly what it means: no rubbing, no trimming, no lift required unless we say otherwise.

Hub centric means the wheel is centered on your truck by the hub itself, the center bore sitting flush on the hub, rather than by the lug nuts. That's how it should be. When the hub carries the weight and centers the wheel, you get a smooth, vibration-free ride. The alternative, lug centric, leans on the lug nuts to center the wheel and is far more prone to vibration. If a wheel's center bore is larger than your hub, hub centric rings close the gap so everything seats true. We confirm the right center bore and rings for your truck as part of fitment, so you're not chasing a steering-wheel shimmy after install.

Usually not. The right offset gets you the stance you want without spacers, and that's always the cleaner answer. Wheel spacers push the wheel outward to add poke or clear a brake caliper or suspension component, but a properly chosen negative-offset wheel does the same job from the factory mounting surface. We'll point you to the wheel that gets the look you're after on its own. If your specific build genuinely needs a spacer for clearance, we'll tell you that too. Decisive either way, never "just throw a spacer on it and hope."

The No Rub Guarantee is simple: if you order a No Rub fitment and it rubs or doesn't fit, the return is on us. Free return shipping, zero restocking fees, and your choice of a full refund or an exchange for a setup that works.

Every combo in our fitment tool carries one of three levels, built from the largest real-truck fitment gallery in the game. No Rub bolts on clean, no rubbing, and no trimming, and it's the only level that carries the guarantee. CO Choice is our recommended setup for your truck, which usually comes with minor trimming and a wider stance. Aggressive will show you the biggest and widest wheels that your truck can run, with trimming or mods expected.

One thing that protects your guarantee: test fit before you install. Hand-tighten, check clearance, turn lock to lock, per the handbook linked on your Track Page. A proper test fit never voids your No Rub Guarantee. Driving on the setup does void all returns and exchanges, so check first. And no matter which level you pick, we guarantee the correct bolt pattern for your year, make, and model. If our team confirms a fitment for you directly and it doesn't fit, same deal: we make it right. That's the whole brand.

Test fit everything before it's installed or driven on - any product that's been damaged, driven on, or used can't be returned, and that includes tires mounted on wheel-only orders. Hand-tighten the lugs to secure each wheel (never power tools), confirm the studs line up with the bolt pattern and the wheel sits flat on the mounting surface, then slowly spin the wheel and check clearance at the brake caliper, inner valve stem, and wheel weights. Lower the vehicle onto cardboard and turn the steering wheel fully left and right, watching for contact at the fenders, suspension, and wheel wells - and remember suspension compresses while driving, which tightens clearance further. Once everything checks out, torque the lugs to your vehicle's spec with hand tools before driving. The full step-by-step handbook is linked on your Track Page and in your delivery email.

Cast wheels are made by pouring molten aluminum into a mold. Forged wheels are pressed from a solid billet under massive pressure. Forging packs the metal grain tighter, so a forged wheel is stronger and lighter for the same size, which is why it costs more. Cast wheels are more affordable, come in more styles, and are plenty strong for the vast majority of street and show builds. Forged earns its price if you're running huge diameters, towing heavy, or want the lightest possible setup. For most truck builds, a quality cast wheel is the right call, and we'll tell you honestly when forged is worth the jump and when it isn't.

Powder coat and quality painted finishes hold up best for daily-driven trucks. They resist chips, brake dust, and weather better than chrome and are easier to live with. Chrome looks aggressive but needs more upkeep and can pit over time, especially through salty winters. Matte and satin finishes hide brake dust and minor marks well. Machined faces look sharp but want sealing and regular cleaning to stay bright. Tell us how and where you drive and we'll point you to the finish that survives your reality, not just the one that looks best in the listing photo.

Yes, and it's a smart move. Mounting winter or snow tires on a dedicated set of aftermarket wheels is one of the best things you can do if you run real winters. You protect your primary set from salt and curb damage, and swapping seasonal setups gets faster and cheaper because there's no remounting. A lot of owners run a winter wheel-and-tire package sized slightly narrower for better bite in snow. Run your truck through our fitment tool and we'll get you a winter setup that clears and performs.

The right lug nuts depend on your wheel's seat type and your truck's thread pitch. Aftermarket wheels commonly use a conical (acorn) seat, while many factory setups use a different seat, so reusing stock lugs isn't always safe, because the wrong seat or thread pitch can loosen under driving load, which is not something to guess on. Keep in mind that lugs aren't included automatically: add a lug kit to your order at checkout and we'll spec the correct seat and thread pitch for your wheels and truck. We guarantee the functionality of the lugs we provide. If you're reusing wheels or have a custom setup, call 920-221-0110 and we'll spec the right ones.

Rinse first, wash with a pH-neutral wheel cleaner and a soft brush, then dry to prevent water spots. Skip acidic or harsh cleaners, they can damage the finish, especially on machined, chrome, or powder-coated wheels. Clean them every couple of weeks to keep brake dust from baking on, and more often through winter to flush road salt before it does damage. A coat of wheel sealant or wax makes the next cleaning easier and adds a layer of protection. Treat the finish well and a good set of wheels stays looking new for years.

Use the torque spec for your specific truck and lug size, and always torque in a star (crisscross) pattern with a calibrated torque wrench, never an impact gun for the final spec. Most half-ton and heavy-duty trucks fall in the range of roughly 100–150 ft-lbs, but the exact number depends on your vehicle and lug, so check your owner's manual or call us with your truck details. Critical step a lot of people skip: re-torque after the first 50–100 miles, because new wheels settle and lugs can lose tension. Snug, drive, re-check. That's how you avoid a wobble or worse.

Yes — our wheels are designed to work with your truck's tire pressure monitoring system, and we guarantee TPMS functionality on the fitment we provide. One thing to know: sensors aren't included automatically, so TPMS needs to be added to your order at checkout. Your original sensors can sometimes work with your new setup, but we can't guarantee their functionality; the guarantee covers the sensors we provide.

On wheel-and-tire packages we install your new sensors free before shipping, so everything arrives mounted, balanced, and ready to bolt on. Some vehicles need the sensors re-synced after installation; usually that happens automatically within about 50 miles of driving, or a wheel shop with the right tool can do it on the spot. Give us your exact year, make, model, and version when you order, and call 920-221-0110 with any sensor questions.

Unless a wheel is specifically listed as blemished, everything we sell is brand new, first run, and covered by the full manufacturer warranty. One thing worth knowing: minor marks or blemishes on the backside of a wheel are considered normal and acceptable across the wheel industry - they're common in the aftermarket, don't affect the performance or structural integrity of the wheel, and aren't visible once it's mounted. Every wheel is still tested, inspected, and approved by the manufacturer before shipping and keeps its full warranty coverage.

Yes. Whether you're replacing a pothole casualty or matching an existing set, we sell single wheels and tires. Reach out with the product information and your year, make, and model - or call 920-221-0110 - and we'll get you squared away.

Each set of wheels includes standard center caps (with very few exceptions). These standard, closed center caps will not typically fit over large, manual hubs. Depending on the wheels, the manufacturer may offer larger caps, open caps, or cap extenders at an additional cost. Please reach out to us and we will work with the manufacturer to find out your options.

Three jobs, three tires. H/T (highway terrain) is built for smooth, quiet, fuel-efficient miles on pavement, ideal if your truck mostly daily-drives and tows on-road. A/T (all-terrain) is the do-it-all middle ground: aggressive enough to handle dirt, gravel, mud, and light trails, civilized enough to live with on the highway. It's the most popular choice for a reason. M/T (mud terrain) runs big, blocky lugs that claw through mud, rocks, and deep off-road, at the cost of more road noise and a rougher ride. Pick by where you actually drive, not where you imagine driving. We'll match the tread to your reality and your wheel setup.

A 6-inch lift opens the door to big tires, commonly in the 35–37" range and sometimes larger depending on your truck, wheel offset, and how much trimming you're willing to do. But "6-inch lift" alone doesn't decide it, your wheel diameter, width, offset, and backspacing all factor into what clears without rubbing. That's exactly what our fitment tool is for: enter your year, make, model, and your lift, and you'll see verified tire sizes with real photos of trucks running them. No guessing, no "should be fine." See it on a truck like yours first.

Yes to both. A larger-diameter tire travels farther per rotation, so your speedometer reads slower than you're actually going and your odometer undercounts miles. It also takes more energy to turn a bigger, heavier tire, so fuel economy usually drops, and heavier mud terrains hit MPG harder than all-terrains. The speedometer side is fixable with a tuner or recalibration, which is worth doing for accuracy and for your transmission shift points. Plan for both when you size up, and we'll help you weigh the trade between the look you want and the daily-driver reality.

LT stands for Light Truck. It's a tire built with heavier-duty construction, stiffer sidewalls, and higher load ratings than a standard passenger (P-metric) tire. For trucks that tow, haul, or run aggressive off-road, LT is what you want, it resists punctures and handles weight that would overwork a passenger tire. The trade-off is a slightly stiffer ride and a small MPG hit. If your truck works for a living or wears bigger aftermarket wheels, LT is almost always the right construction. We'll flag it in your fitment results.

Yes. You can buy tires on their own, not just as part of a wheel-and-tire package. Plenty of owners come to us for fresh rubber on wheels they already run. Enter your year, make, and model and we'll show tires verified to fit your truck. Heads up: the free mount-and-balance comes with wheel-and-tire packages, so tire-only orders ship as tires for you to mount locally. Want the easy button? Package them with wheels and we mount, balance, and ship the whole thing ready to bolt on.

Yes, every wheel and tire package is mounted and balanced free of charge before it ships. We mount the tires and balance them on state-of-the-art equipment, with standard stick-on weights and chrome valve stems included. Other options like balance beads are available at checkout for a little more. They arrive ready to bolt onto your truck. One thing we'll always say straight: mount and balance does not include installation onto the vehicle, and we recommend professional installation to torque everything to spec.

Take a size like 35x12.50R20LT. The 35 is the overall tire height in inches, the 12.50 is the width in inches, the R means radial construction, the 20 is the wheel diameter it mounts to, and LT marks it as a light-truck tire. You'll also see metric sizes like 285/70R17, where 285 is the width in millimeters, 70 is the sidewall height as a percent of that width (the aspect ratio), R is radial, and 17 is the wheel diameter. Want to compare a metric size to inches? Use our tire size comparison and metric-to-imperial tools. They do the conversion so you can line up two sizes at a glance.

First, the exception that outranks everything below: if you ordered a No Rub fitment and it rubs or doesn't fit, we can handle the return for you - you will want to test fit first to confirm that there are no rubbing issues, but keep in mind that if you have installed the setup and then driven on it, the return is void.

If you've test fit it, though, and confirmed that it does not fit how you were expecting, we offer free return shipping, zero restocking fees, and a full refund or exchange to another setup that will fit. Start your claim with our team at 920-221-0110 or through the contact form, and we'll get it moving. That's the No Rub Guarantee, and none of the standard fees below apply to it.

For everything else, here's how standard returns work. Every return starts with a request: reach out within 30 days of receiving your order, and once our team approves the return, items need to ship back within 14 days. Returns sent back without approval can't be accepted or refunded, so always start with us first. Everything has to come back unused and in its original packaging. Once wheels or tires have been driven on, we can't accept them back. A proper test fit (hand-tightened, never driven, per the handbook on your Track Page) doesn't count as use and never voids a No Rub Guarantee claim. Suspension and accessory items can't be returned if they've been installed or show signs of an install attempt. Forged, custom-built, made-to-order, and special-order wheels are built for your truck specifically and can't be returned.

On standard returns, a restocking fee, typically 10 to 25 percent, may apply depending on the items and how far along the order is. No Rub Guarantee returns never carry a restocking fee, as long as the return issue is related to the item not fitting on your vehicle. One-time services like ceramic coating are non-refundable unless the error is on our end.

The honest move is to confirm fitment with us before you buy, and you can do so by contacting our sales team at 920-221-0110. That's what we're here for, and it's why most orders never need a return.

Depends on the return. If it's a No Rub Guarantee claim, meaning you ordered a No Rub fitment and it rubs or doesn't fit, return shipping is 100 percent on us. Same if our team confirmed a fitment for you directly and it didn't fit, or if the error was ours. When we get it wrong, we own the fix, not you.

On standard returns, return shipping is the customer's responsibility. A standard return would include things like changing your mind, wanting a different style, or ordering outside our fitment recommendations.

Either way, pack items properly so they aren't damaged on the way back; if a return arrives damaged from poor packing, you could be responsible for that cost. Pack it like it was shipped to you.

Yes. All applicable manufacturer warranties carry over, and we support you as the customer in making a claim and getting a quality product. Coverage and terms vary by brand and by whether it's a wheel, tire, or finish issue, so the specifics depend on the manufacturer. In some warranty cases the manufacturer may need to work with you directly. One thing we'll be straight about: we can't cover costs outside the manufacturer's warranty, like shipping or labor, unless the manufacturer explicitly does. On select in-house brands like ARKON OFF-ROAD and Anthem, optional plans like the No Questions Asked Replacement Plan add coverage beyond the standard warranty, ask us and we'll lay out what's available for your set.

Standard manufacturer warranties cover defects in materials and workmanship, not road-hazard damage like a pothole, curb, or debris strike, that's true across the industry. The good news: on select in-house brands, optional coverage exists for exactly this. The No Questions Asked Replacement Plan on ARKON OFF-ROAD and Anthem Off-Road wheels covers a wheel replacement for damage, including road hazard, for just the cost of shipping and handling. It has to be added within seven days of purchase or by ship date, whichever comes first. If you run rough roads, ask about that plan when you order, it's cheap insurance against a $400 pothole.

If the exchange is a No Rub Guarantee claim, we will cover all the expenses needed to get it fixed, as long as the setup rubs and does not fit.

If you just changed your mind, you can still request a return and change to another size or style if you'd like, but you'll still be responsible for any associated costs. The product must be unused and still in new condition.

On standard exchanges, the return needs to be requested and approved first, restocking fees may apply to the returned items, and custom or special-order wheels can't be exchanged since they're built for your truck.

Once we receive your returned items and inspect them, refunds are issued back to your original payment method. From there, how fast it lands depends on your bank or card issuer, typically a few business days after we process it. The clock starts when the return reaches us and clears inspection, so the sooner it ships back within that 14-day return window, the sooner you see the credit. We'll keep you posted by email as it moves. Questions on a specific refund? Call 920-221-0110 with your order number.

Yes. We've partnered with Affirm and Katapult so you can build now and pay over time. Add your wheels, tires, suspension, and accessories to the cart, then pick your financing option at checkout. You get a credit decision in seconds, and if approved, you'll see your exact terms before you commit. Qualified buyers can land as low as 0% APR. The whole point is that you don't have to wait and save up to start your build, you can lock in the setup you want today and pay on a schedule that fits your budget.

Checking your eligibility won't affect your credit score. Both Affirm and Katapult use a soft credit check to show you your terms, and a soft check leaves your score untouched. You can see what you'd pay before you decide anything. Your score only comes into play if you move forward and formally accept a loan, depending on the lender. So you can check your real rate and monthly payment with zero risk to your credit, then decide from there.

There's no high bar to clear, financing is available on most orders, and your available options depend on your purchase amount and approval. Smaller purchases tend to qualify for shorter terms, while larger builds open up longer payment schedules. The simplest way to know what you qualify for: add your items to the cart and check your options at checkout. You'll see your eligible terms instantly, with no impact to your credit for looking.

0% APR means you pay back exactly what you spent, with no interest stacked on top, just the purchase split into fixed monthly payments. It's available to qualified buyers through Affirm, and whether you get it depends on your credit and the term you choose. Here's the straight version: your rate will be 0% APR or 10–36% APR based on credit, and it's subject to an eligibility check. For example, a $700 purchase might run about $72.21/mo over 12 months at 15% APR. You'll always see your real rate and payment up front before you accept, never any surprise interest or hidden fees. A down payment may be required depending on your purchase.

Katapult is our lease-to-own partner, built for buyers who are still establishing or rebuilding credit. No credit history required, decisions in seconds, and lease pre-approvals up to $5,000. If Affirm isn't able to offer you a plan, Katapult is usually the path that still gets you to checkout today. It's a lease-to-own structure rather than a traditional loan, so the terms work differently than Affirm, and you'll see exactly what you'll pay before you agree to anything. Bottom line: if traditional financing has turned you down before, Katapult is how you still get your build going.

Yes, and you'll never pay a penalty for it. Affirm has no prepayment fees, so if you want to pay off your balance ahead of schedule, you can, and on interest-bearing plans, paying early can save you money since you stop accruing interest. Just open the Affirm app or sign in at affirm.com to make a payment or clear the balance whenever you want. No hidden fees, no surprises, you only ever owe what you agreed to up front.